WAT

Terms of Service

Last updated: 19 June 2026

These Terms govern your use of WAT (Welcome Automation Tool), provided by Bespoke Automation Systems Ltd, a company registered in England and Wales ("WAT", "we", "us"). By signing up you agree to these Terms.

1. The service

WAT is a WhatsApp messaging autopilot for property owners. It generates and sends replies to guests, escalates messages that need a human, and learns from owner approvals over time. The service runs on top of the customer's own WhatsApp Business account via Meta's WhatsApp Cloud API.

2. Eligibility

You must be at least 18 and legally able to enter into a contract. You must own or be authorised to operate the property and WhatsApp account you connect.

3. Account & access

You are responsible for the security of your account credentials and for all activity that happens under your account. Notify us immediately at hello@welcomeautomationtool.co if you suspect unauthorised access.

4. Acceptable use

You agree to use WAT only for legitimate guest communication on properties you operate, and to comply with:

You agree NOT to use WAT to: send unsolicited marketing outside the WhatsApp service window, impersonate another person or business, send spam, abusive, illegal, or harmful content, or reverse engineer the service.

5. Pricing & billing

6. Customer data & ownership

You retain all rights to your account data and to the guest messages handled on your behalf. We act as your data processor for those messages — see the Privacy Policy. We do not use your data or your guests' messages to train shared models. Brand-voice learning happens per-property and is never mixed across properties.

7. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance and incidents are communicated by email and on a public status page.

8. Termination

You may close your account at any time. We may suspend or terminate accounts that breach these Terms, applicable law, or Meta's policies. On termination we will delete your account data within 30 days, except where retention is required by law.

9. Liability

To the maximum extent permitted by law, WAT's total liability to you for any claim arising out of or in connection with the service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or special losses, including loss of profits, bookings, reputation, or data.

10. Indemnity

You agree to indemnify WAT against any claims arising from (a) your use of the service in breach of these Terms, (b) content you instruct the agent to send, or (c) your breach of applicable law.

11. Changes

We may update these Terms. Material changes will be posted here with at least 14 days' notice by email. Continued use after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of England and Wales. The courts of England have exclusive jurisdiction.

13. Contact

Bespoke Automation Systems Ltd · London, United Kingdom
hello@welcomeautomationtool.co